Help

  1. How do I join?
  2. Login help
  3. Accessing PDF files
  4. Accessing Word, Publisher, and PowerPoint Files
  5. Accessing Flash and HTML files
  6. Accessing interactive resources
1. How do I join?

To access the resources you will first need to register your interest here. You will then receive an email. Click the link in the email to activate your account.

2. Login help

I’ve forgotten my password
Click here to get a reminder emailed to you. What is my username? When you registered with the AQA Citizenship Resource Bank you will have received a confirmation email with your username and password. Your username will be the email address you registered with.

How can I change my login details?
Once you have logged in, you will see two links next to the Welcome back message. One reads Edit details, click this if you wish to update your email address and any other contact details. The other link reads Change password, click this if you wish to update your password.

The site keeps logging me out
Do you continue to see the Welcome back message at the top of the screen when you move around the site? If not, the problem is probably to do with how cookies are set up on your web browser. Cookies are small files placed on the hard drive of your computer which store your web preferences. If you keep getting logged out due to your cookie settings, you’ll need to access the privacy settings in your internet browser and turn on cookies/ enable cookies.

3. Accessing PDF files

Viewing files
Simply browse the resource libraries and click on the Download the PDF resource link of any PDF file you’d like to open.

Printing files
You can print a file by clicking on the Download the PDF resource link, and then when the PDF opens click on the printer icon in the top right hand corner. Alternatively, depending on which browser you are using, you can print the page from the toolbar menu by selecting File and Print.

Still having problems?
Click here for the Adobe Reader support centre

4. Accessing Word, Publisher and PowerPoint files

To use these files you will need to have Microsoft Office or the relevant program (e.g. Microsoft Word) installed on your computer. Many computers nowadays come with this software pre-installed and almost all schools use it. To find out more about Microsoft Office or to get technical help, visit microsoft.com/uk. All registered members have access to our Microsoft Office files (Word, Publisher or PowerPoint). Once you have logged in, you can view, print and save these files in exactly the same way as the PDF files. Please make sure your computer has the relevant Microsoft Office programmes installed before you download the files. The great advantage of using Microsoft Office files, as opposed to the PDFs, is that you can tweak, edit and adapt them in any way you like.

5. Accessing Flash and HTML files

You’ll need Adobe Flash Player to view and use the Flash and HTML files. Click here to get the latest version. These files can be viewed and printed in the same way as the PDF and Microsoft Office files, by clicking on the relevant icons.

6. Accessing interactive resources

You’ll need Adobe Flash Player to view and use the interactive resources. Click here to get the latest version. Help and instructions are included with each of our interactive resources – look out for the onscreen instructions and ‘Help’ buttons within the resources themselves.

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